1. Input your email address, password and captcha before clicking "Sign Up". Password must be between 8 and 20 characters long with at least 1 uppercase letter and 1 number.
2. Optex will send you a verification email. If you do not receive the email in your inbox, please check your email in your spam or junk mail folder.
3. Please verification link in the email to complete registration. You should verify your email within 30 minutes.
If you do not receive the verification email, please refer to the below.
Ensure you have provided a correct email address
check your spam or junk mail folder
Log into your account and click on wallet to initiate your deposit. The withdrawals can also be initiated through your wallet.
The time taken to send cryptocurrency can differ according to the attributes of the applicable cryptocurrency and the network condition. You can check the transaction status through Wallet Menu > Select Cryptocurrency > History.
Two-factor authentication (2FA), also known as 2-step verification, is a security layer in addition to your username and password. With 2FA enabled, you will have to provide your password and your 2FA code when signing in to your account. You may keep 2FA enabled or disabled.
It is important to check the withdrawal address repeatedly before initiating the request. If you have mistakenly withdrawn your asset to a wrong address, Optex won’t be able to locate the receiver. We won’t be able to assist your further for withdrawals to wrong address and if, you know the address belongs to a particular platform, we would request you to kindly reach the customer support of the particular platform.